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Terms Conditions That Govern Your maxim88 Account

Every account on maxim88 operates under these terms — they set out what you can do, how your wallet interactions are handled, and what we expect from each other.

Applies to all account holdersCovers Touch 'n Go eWallet, Boost & GrabPay transactionsJurisdiction-dependent accessUpdated terms take effect on publication date

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What These Terms Actually Cover

maxim88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms apply to every interaction you have with maxim88 — account creation, fund movements, game participation, and any communication with our support team. When you make a deposit through Touch 'n Go eWallet, Boost, or GrabPay, the transaction is subject to both our account policy

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and the rules of the payment provider you choose. Withdrawals follow a verification step: we confirm your account identity before releasing funds to your registered e-wallet or bank account via DuitNow or FPX. Access to the platform depends entirely on whether your use is permitted under
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local law in Malaysia. We do not extend service to regions where local law prohibits it. Game participation — whether that is live tables like Speed Baccarat, crash rounds, or slot sessions on titles like Forest Gems Slots — is governed by these same terms. Promotion
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eligibility, if any promotion is running, falls under the specific conditions stated at the time of that promotion. Any conflict between a promotion's conditions and these general terms will be resolved in favour of these general terms. We may update this document at any time; continued
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use of the account after an update constitutes acceptance of the revised terms. Players in Kuantan and across Malaysia should check this page periodically.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE YOUR DATA

Account Security, Data and Your Rights Under These Terms

These terms define not only what you can do on the platform but also what we commit to in return. That includes how we store your account data, how long we retain transaction records, and what you can request from us. Your account credentials are your responsibility to keep secure; we will never ask for your password through chat or email. If you believe your account has been accessed without your permission, contact us immediately through live chat so we can freeze activity and investigate.

Data Retention

We retain account and transaction records for the period required by our operational obligations. You may request a summary of your account data by contacting support through live chat or email.

Cookie Use

We use cookies to keep your session active and to remember your account preferences. Disabling cookies in your browser may prevent certain account functions from working correctly on mobile or desktop.

Account Security

Two-factor authentication via OTP is applied at login and at withdrawal confirmation. We will never initiate contact asking you to share your OTP — treat any such request as fraudulent.

Requesting Changes

To update your registered e-wallet number, bank account, or personal details, submit a request through live chat with supporting identity documents. Changes take effect after our verification team approves them.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause here is unclear, or you need to raise a concern about how these terms have been applied to your account, our support team handles queries directly. Reach us through live chat inside your account dashboard, by email, or via our official Telegram channel. We aim to respond to terms-related queries with the same speed we handle payment issues — no separate queue for policy questions.

Frequently Asked Questions About These Terms

Below are the questions we hear most often about how these terms apply to specific account situations — deposits, withdrawals, account closures, and access conditions.

Yes. Every deposit method we support — Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX — is covered by these terms. The payment provider's own rules also apply alongside ours.

We publish updates on this page with a revised effective date. Continued account use after the update date means you accept the new version. Check this page periodically to stay current.

We may suspend or close an account that breaches these terms. Any funds held in the account at that time are subject to review before release, depending on the nature of the breach.

Contact our support team via live chat or email with your account username. We will provide a transaction record covering the period you specify, subject to our data retention schedule.

Access depends on local law where you are located. We make the platform available only where local law permits. It is your responsibility to confirm that your use is lawful in your jurisdiction.

These general terms take priority in any conflict. Promotion-specific conditions apply only where they are explicitly stated and do not contradict what is written here.

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